The solution is hosted at Amazon infrastructure in Ireland. Once a PDF export job is generated the Jira issue data and the template is sent to the server over strong encryption. The PDF is then created by the server and then sent back over the same strong encryption.
During document generation data is temporary stored at Amazon S3. Once the document is generated all data including the genereted output is deleted. The normal document generation time on the server is 1-5 seconds. Exporting to Word is done with using cloudconvert.com which is a service not collecting any data from uploaded files.
Your data is protected with full encryption
Do you have any questions?
We are happy to support you at firstname.lastname@example.org.